PRIVACY POLICY

Sleep by Mon (Monica Shortt) is committed to protecting the privacy and personal information of the families who use its website and services.

This Privacy Policy explains how personal information is collected, used, stored and disclosed in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

Sleep by Mon may collect personal information through website enquiries, Google Forms intake questionnaires, consultations, sleep logs, email correspondence and other client communications.
This information may include:
Parent or caregiver names and contact details.
Children's names, dates of birth and developmental information.
Health, medical, feeding and sleep-related information relevant to the services requested.
Family circumstances, parenting preferences and daily routines relevant to sleep support.
Booking, billing and payment information.
Correspondence, consultation notes and records of recommendations provided.
Only information reasonably necessary for providing services, managing the business or meeting applicable professional and legal obligations will be collected.
Clients may choose not to provide certain information. However, this may affect Sleep by Mon's ability to assess their needs or provide appropriate services.

Personal information is collected and used to:
Respond to enquiries and manage bookings.
Understand each child's individual needs and family circumstances.
Assess the suitability of sleep support services.
Prepare personalised sleep assessments, recommendations and sleep plans.
Provide consultations and follow-up support.
Maintain professional consultation records.
Manage payments and business administration.
Meet applicable legal, professional and insurance obligations.
Contact information may also be used to provide newsletters, educational updates or promotional communications where the recipient has consented or where otherwise permitted by law.
Recipients may unsubscribe from marketing communications at any time.

Client intake information is collected through Google Forms and may be transferred into private Google Docs for professional assessment, consultation notes and preparation of personalised sleep plans.
Client information and records are stored electronically using Google services and other service providers where necessary for the operation of the business.
Sleep by Mon takes reasonable steps to protect personal information from loss, misuse, unauthorised access, modification and disclosure. These measures include restricting access to client records and using appropriate account security settings.
Client information is accessible only to Monica Shortt and any other persons specifically authorised to access it for legitimate business purposes.
Where personal information is stored or processed using overseas service providers, Sleep by Mon will take reasonable steps to meet applicable New Zealand privacy requirements.

Sleep by Mon respects the privacy of families and treats information shared during consultations as confidential.
Personal information will not be sold or rented to third parties.
Information may be shared where reasonably necessary with trusted service providers who assist with the operation of the business, including online forms, electronic document storage, booking systems, payment processing and communication platforms.
Information may also be disclosed:
With the client's authorisation.
Where required or permitted by law.
Where reasonably necessary to address a serious threat to someone's health or safety, in accordance with applicable law.
Where necessary to obtain appropriate professional, legal or insurance advice, subject to applicable confidentiality and privacy requirements.
Identifiable client stories, photographs, testimonials or case studies will not be published for marketing or educational purposes without appropriate permission.

Sleep by Mon retains personal information and consultation records for as long as reasonably necessary to fulfil the purposes for which they were collected, including applicable professional, legal and insurance record-keeping obligations.
When information is no longer required, reasonable steps will be taken to securely delete or de-identify it, subject to any applicable retention requirements.

Clients have the right to request access to personal information held about them and to request corrections where information is inaccurate or incomplete, in accordance with the Privacy Act 2020.
Requests relating to information about a child will be considered in accordance with applicable privacy law and the circumstances of the request.
Requests can be made by contacting Sleep by Mon using the contact details provided on the website.
Sleep by Mon will respond to requests within the timeframes required by applicable law.

The Sleep by Mon website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the website experience.
Information collected through these technologies may include website usage data, browser information and general visitor activity.
Where applicable, visitors may manage cookie preferences through their browser settings or any cookie controls provided on the website.

The Sleep by Mon website may contain links to external websites, resources and third-party services.
Sleep by Mon is not responsible for the privacy practices or content of external websites.
Visitors are encouraged to review the privacy policies of third-party providers before sharing personal information.

Anyone with questions or concerns about how their personal information is collected, used, stored or disclosed is encouraged to contact Sleep by Mon directly.
Sleep by Mon will take privacy concerns seriously and work to address them in accordance with applicable New Zealand privacy law.
Individuals may also contact the Office of the Privacy Commissioner if they believe their privacy rights have been breached.
Further information is available at www.privacy.org.nz.

Sleep by Mon may update this Privacy Policy from time to time to reflect changes in business practices, technology or legal requirements.
The most current version will be available on the Sleep by Mon website.
Last updated: 30 October 2026
Privacy enquiries: sleepbymon@gmail.com